Frequently Asked Questions
Stuff You Probably Want To Know Before You Book Your Next Event.
Find answers to common questions about our services and how we can assist you.
Where is The Timber Yard? What should I put on invitations?
351 Plummer Street, Port Melbourne, 3207. You can also enter "The Timber Yard" into google and our address will come up as well.
What is the best loading dock address to give to suppliers?
351 Plummer St, Port Melbourne 3207. The service driveway is accessed via the gate to the right of the red brick building when you are looking at the venue.
What are the measurements of your largest access door and smallest door used during bump in / out?
Our service entry gate is approx 7m wide, with no height restrictions
Our loading door into the warehouse is approx. 6m x 6m
Do you have Wi-Fi available for the event?
Yes we have a hard wired & wireless connection to the venue which provides 1,000 MBPS download and upload speeds.
Where is the closest parking for suppliers and clients?
We have up to 30 spaces on site in our service driveway for suppliers and clients.
All other guests can park on Plummer St and or Smith St directly opposite the venue.
Is there air-conditioning or heating available at the site?
Yes. The Warehouse is fully temperature controlled with ducted HVAC system.
Are we able to leave items from our event at the venue overnight for next day collection?
Yes, however this is pending venue approval. Reach out to your event managerto request.
Is there an ability to hang decorations from the ceilings?
Yes. However, any heavy hung items need to be approved by our in house AV company to ensure they are within our weight loading limits.
Will the venue be cleaned prior to the event?
Yes a full pre event venue clean is included in your venue hire fee
Does security need to be hired from bump in till the end of bump out?
All event security requirements are looked at on their own merit. Your requirements will need to be discussed with your event manager who will advise when and if/how many guards are required bump in/out.
Are the house lights in the venue dimmable? And can you turn some sections of lights on and some off?
Yes all lights are dimmable and can be individiually controlled in 4 seperate sections.
Are there any kitchen facilities onsite for us to use?
There are no permanent kitchen facilities on site. Caterers generally use the workshop as a finishing kitchen space and we can assist with the hiring of equiptment through one of our preferred suppliers if need be.
Can deliveries be sent prior to the event?
For any queries regarding deliveries or collections pre & post event, please speak to your event manager for approval.
To organise a delivery please quote the following information:
Attn. Operations team
Event Name:
Contact Number:
Address: 351 Plummer Street Port Melbourne 3207
Are there trolleys available for use during bump in?
No. If you require a trolley for bump in/out you must provide your own.
Is there a venue manager available for bump in / out? What are the costs
associated with this?
There will always be a venue manager to assist throughout your event. This is incldudes bump in/out and is included in our hire costs.
Do you have a preferred supplier for AV / Lighting? Do we have to use your recommended company or are you happy for us to bring in our own?
Our in house AV company is Front of House Productions (FOHP)- They are the exclsuive AV supplier at The Timber Yard. FOHP have installed a state-of-the-art audio visual system to suit any event, big or small.
Are there any restrictions with décor?
Our team will always work with our clients to accommodate decor placement requests where possible. Some restrictions apply such as what tape you are allowed to use if fixing things to the venue to ensure no damage when removed.
What is the approx. height is the venue ceilings?
Our ceiling clearance in the warehouse is 6m
Do you have bins available on site for us to use? If so, how many? What are the sizes?
Yes. We have multiple bins for use including a cardboard skip and 3 general waste skips. We will be required to charge fees for the skips to be cleared if they are filled from your event.
Does the venue have 3-phase circuits?
Yes, they are distributed throughout the site. We also have a 150kva generator which is available to hire for events that have larger power requirements.
Are there any usage charges for power or lighting?
If your event requires additional power - we charge $1,100 for the first day of hire for our generator and then $550 for every day after that.
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